Thank you for visiting our website (the "Website").
This privacy and security policy (the “Policy”) explains the information we collect about you on the Website, as well as information collected when you visit our stores or otherwise communicate or intera our website pluson Me, how we use the personal data information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information.
This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
1. How do we use your personal data?
In providing your personal data you consent to our website using the data collected in order to meet our commitments to you and to provide you with the service you expect.
We need your personal data for the following purposes:
-To create your personal account at our website (e.g. your name and email address)
-To process your orders (e.g. your name, address and bank details)
-To be able to send text message notifications of delivery status (e.g. your mobile phone number)
-To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, your name)
-To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
-To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law.
We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.
Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.
In addition, we monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
To serve you better, we may combine Personal Information you give us online, via mobile device, in our stores, or through our customer service call center.
We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.
2. You have the right to request information about the personal data we hold on you.
If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, on the personal information we have on you on our account files.
To request this document please write in to our website Customer Service. You can withdraw your consent to us using the data for marketing purposes at any time (i.e., sending catalogues, Newsletters or offers). You can contact us by telephone or by e-mail.
3. You can access your personal account to update your personal data.
Please note, however, that your personal account information is protected by your user name and password.
It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.
4. We do not sell your information to third parties.
We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law.
Any data that is forwarded to third parties is used to meet our website’s commitments to our websiteusMe may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection.
Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. Also,our websiteusMe undergoes a merger, corporate reorganization, or all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.
A cookie is a piece of data stored on the user's hard drive containing information about the user.
We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.
Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser.
You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.
our website takes every precaution to protect our user's information.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser.
When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. However, security systems are not infallible, including encryption systems.
While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security at our website, please send us an e-mail at [email protected] for more info.
7. Supplementation of Information.
In order for our website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites.
For example, we will combine information about the purchasing habits of users with similar information from our affiliated sites.
When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.
If a user's personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.
This page was last updated on 27 Sep 2019.
HOW CAN ENJOY FREE SHIPPING POLICY?
Free shipping on orders over $79 (remote countries and regions not included). Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
|Shipping Method||Delivery Time||Area|
|Super Savings||7-15 days||North America (USA )|
|7-15 days||Oceanica (Australia)|
|7-15 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|7-15 days||Europe (Sweden Portugal Italy)|
|7-15 days||Europe (England)|
|7-15 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|7-15 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|7-15 days||North America (Canada Mexico)|
|7-15 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|7-15 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|7-15 days||Europe (Croatia Georgia Spain Russia)|
|7-15 days||Africa (Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|7-15 days||Oceanica (New Zealand)|
3.Affected by Covid-19, there will be some delay on the delivery.
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on total purchase price, we offer free Postal Shipping for orders over US $79.
For example, if you order a product, The items will be shipped within 3-10 business days after you place the order and then 15-30 business days of shipping time.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
How long will the order take to arrive?
Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".
For more details on shipping time to your country, please refer to
Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.
Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.
Why didn't I get an email about my order being shipped?
Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.
If you did not receive the email:
1. Please visit "My orders" to check the order status, it could be still in processing.
2. Please check if you loged in the correct account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.
How can I track my order?
Generally, we will email you tracking info after order being shipped out. Also you can track it via " My orders ".
Or you can use the order tracking number to check here: https://www.17track.net/en
Why is my order delayed?
Hi, apologizes for the delay.
Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility.
Once the package arrives at local, the order status will be updated and delivered to you soon.
Thanks for your understanding and cooperation.
Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.
Why was my order divided into two or more packages?
Hi, we will do partial shipping for your order in the following conditions:
1) Items are from different warehouses.
2) Different preparing time for items.
3) Weight limit of custom or courier, to avoid extra fee.
Note: partial shipping will not charge you extra fee.
If you have any questions or concerns, please do not hesitate to contact us.We would love to hear from you, contact us on:
Cindelia has made my wedding experience a dream come true. Despite the difficult situation in Ukraine, she maintained clear and open communication with me in the status of my dress, the specific customizations I wanted, and brought to life the dress of my dreams. The quality is superb, the craftsmanship immaculate. What you see in the photo is exactly how it looks in person, and the beading and fabric are absolute high quality. With my budget for my wedding dress, I’ve only found dresses here in the US that were a fraction of the quality of dress and nearly double the price. Would highly recommend her to my loved ones getting married and want their dream dress at an affordable price!
Oh my gosh this is the most beautiful, well-made, amazing dress I’ve ever seen or touched! 😍 cindelia & her team are are so talented! This dress came out better than I could have ever imagined & it actually looked just like the ones in her pictures only even better in person! The quality of the fabric, the sturdiness of the bodice/corset & the boning, the detail of the embellishments, the pearls, just everything is perfect & everything I could have asked for! 🥰 I am getting married Nov 2023 & the dresses in the pic were blue/purple but I was able to choose the color Cindelia actually made this dress for me & was really helpful with the whole process! I ordered true to size however I have been losing weight & hope to lose more before the wedding so I will be getting the dress altered & will post more pics later. 👰🏼♀️💖💒
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